Deposits 

• We require a 20%-50% non-refundable deposit for all wedding orders.

• Full payment is required one week before pick up date & time for ALL custom orders & weddings

• Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your deposit is non-refundable and non-transferable. If a party date changes due to illness/emergency/etc. - we may be able to transfer your entire order to a future date without the loss of your deposit. Depending on notice to changes, there may be exceptions or increased cost to the customer.
   

Refunds / Exchanges

• Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders or wedding cakes unless there is damage, or defects to design on pick up or delivery.

• Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for

• All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

• Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of HaleLife Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. 

• Wedding Cake Deliveries - images and videos of your cake/items are taken upon set up at your venue. If your order is requested to be left in a box at the venue we cannot be held responsible for damage to the cake due to moisture, heat, or other people handling it. Due to the nature of weddings, any issues with your cake need to be brought up within 48 hours of delivery. Mistakes with the flavor of the cake does not subject a refund. If there was a mistake with the flavor of your cake you may be offered a partial store-credit. Design mistakes can qualify for a partial refund on a case by case basis. We do not offer color matching so this is not a qualifying reason for a refund. 

• Store Front Purchases - Customers who are unhappy with items purchased from our storefronts must contact the storefront it was purchased from within 24 hours.  Purchased baked goods must be returned to the storefront within 24 hours from purchase date and time to be considered to be issued a store credit.  Store credits will only be issued due to a quality control issue, not for taste or texture based on customers preference or opinion. 

• While we do the best we can to accommodate the order you want, mistakes do happen. We do our best to remedy these situation to our ability to do so. Understand we are a small business and are not able to always offer a refund unless there is an issue with the quality of the cake.

 

The following scenario is the only instance when we will provide a refund:

•  If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

• If you had a wedding cake delivered and the design was not what you discussed. This is subject to interpretation, we do not offer the exact replication of someone else's work, nor can we achieve images made by AI.
   

***We do not give refunds under any other circumstances. Store credits are only given based upon meeting the criteria stated above

 

Cancellation / Changes

• Changes and cancellations to retail orders are accepted until Sunday before your pick up/delivery date. No refunds will be provided for any payments made on the order no matter the amount - if canceled after this time, we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. 

 

Guarantee / Disclaimer 

• We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. 

• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

 

 

All orders are subject to these policies listed above.